Terms & Conditions

In these Terms and Conditions, the following words and phrases have the meanings given below unless the context clearly requires otherwise.

This website is operated by Flooring Rugs & More as an online retail store for the sale of rugs, flooring products, and associated accessories to customers throughout Australia. By accessing this website for any purpose — whether to browse, research, or purchase — you agree to be bound by these Terms and Conditions and our Privacy Policy, both of which are incorporated into and form part of your agreement with us.

We reserve the right to modify, suspend, restrict access to, or discontinue any part of this website at any time and without prior notice, including for routine maintenance or security reasons. We will not be liable for any loss or inconvenience caused by website unavailability.

The information and content on this website are provided for general information purposes relating to our products and services. While we take reasonable care to ensure accuracy, we do not warrant that all content is complete, current, or error-free at all times.

To place an order or create a customer account with Flooring Rugs & More, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. By placing an order, you represent and warrant that you meet these eligibility requirements. If you are placing an order on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

You may purchase from our website as a registered account holder or as a guest. If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials. You must promptly notify us of any suspected unauthorised use of your account. We accept no liability for losses arising from your failure to maintain the security of your account credentials.

You agree to provide accurate, complete, and current information when creating an account or placing an order. We reserve the right to suspend or terminate accounts where inaccurate information has been provided or where these Terms have been breached.

We make every reasonable effort to ensure that product descriptions, dimensions, specifications, materials, and imagery published on our website are accurate and representative of the products we supply. Our product descriptions are prepared with care and are reviewed regularly.

You acknowledge and accept the following inherent characteristics and limitations that apply to our product category:

• Colour variation: Rug and flooring colours as displayed on screen are subject to variation caused by differences in monitor calibration, screen resolution, ambient lighting, photographic conditions, and manufacturing dye lot differences between production runs. Colours viewed on screen should be treated as a guide only, not an exact representation. We strongly recommend requesting a physical sample before purchasing where colour accuracy is critical to your decision.
• Dimensional tolerances: Handmade, hand-tufted, and woven rugs are manufactured to specified dimensions but may exhibit dimensional variation of plus or minus 3 to 5 percent from stated measurements. This is inherent to artisanal production processes and is not considered a manufacturing defect.
• Natural fibre characteristics: Products made from wool, jute, sisal, cotton, and other natural fibres will exhibit natural variations in texture, shade, pile height, and patterning between individual pieces. These are characteristics of natural materials, not defects.
• Timber and flooring variation: Timber and engineered flooring products exhibit natural grain, colour, and figure variation between individual boards. This is an inherent and desirable quality of natural timber products and is not considered a fault.
• Imagery: Product photographs are provided for illustrative purposes. Styling props, furniture, and room settings shown in product imagery are not included with the purchase.

If you identify a material inaccuracy in a product listing, please contact us at info@flooringrugsandmore.com.au before placing your order so we can verify the correct specifications.

All prices displayed on our website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) at the current rate of 10%, unless otherwise expressly stated. Shipping costs are calculated separately and displayed clearly at checkout before payment is finalised.

We reserve the right to change the price of any product at any time without prior notice. Price changes will not affect orders that have already been accepted by us. The price applicable to your order is the price displayed on the website at the time your order is submitted.

Pricing Errors

Despite our best efforts, pricing errors may occasionally occur on our website as a result of technical issues, data entry errors, or third-party system integration faults. Where a pricing error affects an order you have placed, we will contact you as soon as the error is identified and before your order is dispatched. In such circumstances, you will be offered the option to proceed with your order at the correct price or to cancel the order for a full refund. We are not obligated to honour a manifestly incorrect price that a reasonable person would recognise as an error.

All orders placed through our website are subject to acceptance by us and to product availability at the time of processing. Submitting an order through our checkout constitutes an offer by you to purchase the relevant products on these Terms and Conditions.

Order Confirmation vs Acceptance

An automated order confirmation email sent to you at the time of checkout acknowledges receipt of your order but does not constitute our acceptance of your order. A binding contract between you and Flooring Rugs & More is formed only when we dispatch your order and provide you with a shipping confirmation email containing your tracking information.

When We May Decline or Cancel an Order

We reserve the right to decline, cancel, or limit the quantity of any order at our reasonable discretion in circumstances including:

• aThe product is unavailable, out of stock, or has been discontinued after your order was placed
• bWe are unable to verify your payment, billing address, or identity details satisfactorily
• cWe have reasonable grounds to suspect fraudulent, deceptive, or abusive ordering activity
• dA pricing error has affected the order and you have been notified in accordance with Clause 5
• eYour delivery address falls outside our current delivery coverage area
• fYour order exceeds reasonable personal-use quantities in a manner consistent with commercial resale intent without prior trade approval
• gAny other circumstance that makes fulfilment impossible or commercially unreasonable for reasons outside our control

Where an order is cancelled by us after payment has been received, a full refund will be issued to your original payment method within 5 to 10 business days, depending on your financial institution.

Payment for all orders must be received in full before we process and dispatch your order. We do not offer credit terms or invoice-based payment for standard retail orders. Trade account arrangements may be available to approved customers — please contact us to enquire.

We accept the following payment methods, subject to availability at the time of checkout:

• Visa, Mastercard, and American Express credit and debit cards
• PayPal
• Afterpay (Buy Now Pay Later — subject to Afterpay’s own eligibility and terms)
• Zip Pay (Buy Now Pay Later — subject to Zip’s own eligibility and terms)
• Shop Pay, Apple Pay, and Google Pay where available

By submitting your payment details, you authorise us to charge the total order amount to your nominated payment method. You represent and warrant that you are the authorised holder of the payment instrument used and that sufficient funds or credit are available to complete the transaction.

Buy Now Pay Later (BNPL)

Where you elect to use Afterpay, Zip Pay, or another BNPL product, you are entering into a separate credit arrangement governed by that provider’s terms and conditions. We are not a party to that arrangement and accept no responsibility for the conduct of BNPL providers, any fees or charges imposed by them, or any adverse credit consequences arising from your use of their service.

We deliver to addresses throughout Australia, including metropolitan, regional, and rural locations. We do not currently offer international delivery. Shipping costs are calculated at checkout based on your delivery postcode and the weight and dimensions of your order.

Delivery Timeframes

Estimated delivery timeframes are provided as a guide only and are not guaranteed. Actual delivery times are affected by a range of factors including your location, warehouse stock availability, carrier scheduling and regional capacity, public holidays, and periods of peak demand. As a general guide, deliveries within metropolitan areas typically take 1 to 2 weeks from dispatch, while regional, rural, and remote addresses may take 2 to 4 weeks or longer.

Your Delivery Responsibilities

• You are responsible for ensuring the delivery address provided at checkout is accurate, complete, and accessible to freight carriers. Errors in delivery information may result in failed deliveries, redelivery fees, or delays for which we are not responsible.
• If you are not available at the time of delivery, the carrier may leave a calling card for redelivery scheduling or depot collection. Additional redelivery fees may apply if a second delivery attempt is required due to your unavailability.
• If a delivery fails as a result of an incorrect address you provided, or because the address is inaccessible to our carrier, any additional costs incurred for redirection or redelivery are payable by you.

Inspection on Delivery

We encourage you to inspect your delivery at the time it is received and to note any visible damage to the outer packaging on the carrier’s delivery documentation before signing. If you identify damage to the packaging that may indicate damage to the product, please photograph both the packaging and the product immediately and contact us within 48 hours at info@flooringrugsandmore.com.au.

Risk in the products passes to you at the time they are delivered to your nominated address and accepted by you or left at a safe drop location. From that point, you are responsible for any loss, damage, or deterioration of the products.

Title (ownership) in the products passes to you only upon receipt by us of payment in full for those products. Until full payment is received, the products remain our property. In the unlikely event of a payment reversal, chargeback, or fraud confirmed after delivery, we reserve the right to take all steps available to us to recover the products or their full value.

During any period where products are in transit but have not yet been delivered to you, risk remains with us (as the shipper) in the event of loss or damage caused by the carrier. We will investigate and pursue claims with the carrier in such circumstances and will provide you with an appropriate remedy in accordance with the ACL where a confirmed transit loss or damage has occurred.

Our full returns policy is set out in the separate Returns & Exchanges Policy published on our website, which forms part of these Terms and Conditions by reference. The key terms of that policy are summarised below for convenience, but you should read the full Returns & Exchanges Policy for complete details.

Our products come with consumer guarantees under the Australian Consumer Law (ACL) that cannot be excluded, restricted, or modified by contract. These guarantees are automatic and apply regardless of anything else stated in these Terms and Conditions, our Returns Policy, or any other document we publish.

Consumer Guarantees for Goods

Under the ACL, when you purchase goods from us, we guarantee that the goods will:

• Be of acceptable quality — safe, durable, free from defects, and fit for the purposes for which such products are commonly supplied
• Be fit for any particular purpose we indicate or that you make known to us before the purchase
• Match their description as given on our website, product labels, and in any other representation we make
• Match any sample or demonstration model we have shown you
• Come with full title, undisturbed possession, and no undisclosed encumbrances

Remedies for Failure to Meet Consumer Guarantees

Major failure: If a product has a major failure — meaning a failure that a reasonable consumer would not have bought the product knowing about, or that significantly affects what you can do with it, or that cannot be fixed within a reasonable time — you may choose between a full refund, a replacement of identical or equivalent goods, or compensation for the reduction in value of the product.

Minor failure: If the failure is minor, we may choose to repair the product, provide a replacement, or provide a refund. You are not entitled to reject the product in the case of a minor failure if we are willing to repair it within a reasonable time.

Manufacturer Warranties

Some products may also come with a manufacturer warranty separate from your ACL consumer guarantee rights. Where a manufacturer warranty applies, the terms and duration of that warranty are set by the manufacturer, not by us. Your ACL rights exist independently of and in addition to any manufacturer warranty.

From time to time we offer promotional pricing, sale events, discount codes, and special offers on our website. The following conditions apply to all promotional offers unless otherwise expressly stated at the time the offer is made.

• Non-retroactive: Promotional prices, discounts, and codes cannot be applied to orders that have already been placed and confirmed. No price adjustment will be made after an order has been accepted by us.
• Non-combinable: Only one promotional code or discount can be applied per order unless the terms of a specific promotion expressly permit stacking.
• Subject to modification or withdrawal: We reserve the right to modify, extend, or withdraw any promotional offer at any time without prior notice.
• Product exclusions: Certain products, categories, or brands may be excluded from promotional offers. Exclusions will be noted in the promotional terms where applicable.
• No cash value: Promotional discounts and codes have no cash value and cannot be redeemed for cash. They may not be transferred, shared, or sold.
• Misuse: We reserve the right to cancel any order, disable any account, and void any discount where we have reasonable grounds to believe that a promotional offer has been misused, circumvented, or exploited in bad faith.

We endeavour to maintain accurate and up-to-date stock levels on our website. However, inventory errors may occasionally occur as a result of system timing differences, simultaneous orders, supplier delays, or warehouse processing issues. The display of a product as “in stock” at the time of your order does not guarantee availability at the time of fulfilment.

If a product becomes unavailable after your order has been placed and accepted, we will contact you promptly and offer one or more of the following options:

• A full refund to your original payment method
• Placement of the item on backorder, with an estimated restocking date communicated to you, and the option to cancel for a full refund if the wait is unacceptable to you
• An offer of a comparable substitute product of equal or greater value, at our discretion and subject to your acceptance

We will not dispatch a substitute product without your express agreement. If we do not receive a response from you within a reasonable time, we will cancel the affected portion of your order and refund the relevant amount.

All content published on this website is owned by or licenced to Flooring Rugs & More and is protected under the Copyright Act 1968 (Cth) and other applicable Australian and international intellectual property laws. This includes, without limitation:

• The Flooring Rugs & More name, logo, branding, and trade marks
• All product photography, lifestyle images, and visual content
• All product descriptions, specifications, and editorial content including our guides and policy pages
• The website design, layout, user interface, and navigation structure
• All software and code underlying the operation of this website

You may access and use this website and its content for the sole purpose of browsing and purchasing products for personal, non-commercial use. You may not, without our prior written consent:

• Reproduce, copy, republish, upload, or distribute any content from this website
• Use our trade marks or branding in connection with any other business or service
• Scrape, data-mine, or systematically extract content from this website using automated tools
• Modify or create derivative works from any content on this website
• Use any product descriptions or images to advertise, resell, or promote products without authorisation

Unauthorised use of our intellectual property may expose you to civil liability and criminal prosecution under Australian law.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit the use and enjoyment of the website by any other person. You must not:

• aUse the website for any purpose that is unlawful, fraudulent, or harmful, or in connection with any unlawful, fraudulent, or harmful purpose or activity
• bAttempt to gain unauthorised access to any part of the website, its servers, or any database, network, or computer system connected to it
• cIntroduce, transmit, or distribute any virus, trojan horse, worm, logic bomb, or other malicious or technologically harmful code or material
• dConduct or participate in any denial of service attack, spam, phishing, or other activity designed to disrupt, overload, or damage the website or its infrastructure
• eUse automated bots, scrapers, or scripts to access, index, or harvest content from the website without our prior written permission
• fPost, transmit, or otherwise publish any false, misleading, defamatory, or threatening content through any feature of the website including reviews or contact forms
• gImpersonate any person or entity, or misrepresent your affiliation with any person or entity, in connection with your use of the website

We reserve the right to investigate suspected breaches of this clause and to take appropriate action including restricting or terminating your access to the website and pursuing available civil remedies.

Nothing in this clause limits or excludes any liability that cannot lawfully be limited or excluded under the Australian Consumer Law or any other applicable legislation, including liability for death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or liability for any consumer guarantee under the ACL.

Subject to the above, and to the maximum extent permitted by law, our aggregate liability to you for any claims arising out of or in connection with these Terms and Conditions, the use of this website, or the supply of products — whether in contract, tort, negligence, or otherwise — is limited to the amount actually paid by you for the specific product or order giving rise to the claim.

To the maximum extent permitted by law, we specifically exclude liability for:

• Indirect, consequential, incidental, or punitive loss or damage of any kind
• Loss of profit, revenue, business opportunity, goodwill, or anticipated savings
• Loss or corruption of data or information
• Any loss arising from delivery delays within industry-standard timeframe variations
• Any loss arising from temporary website unavailability, technical errors, or service interruptions
• Any loss arising from your reliance on product descriptions or colour representations subject to the inherent variation disclosures in Clause 4

This website is operated on the Shopify platform. Certain functions of the website — including payment processing, email marketing, analytics, and advertising — are provided by third-party service providers. By using these functions, you may also be subject to the terms and privacy policies of those providers.

Our website may contain hyperlinks to external websites, social media platforms, manufacturer pages, and other third-party resources that are not owned, operated, or controlled by us. These links are provided for your convenience only. We do not endorse, sponsor, or assume any responsibility for the content, accuracy, privacy practices, or security of any linked third-party website. Accessing any third-party website through a link on our platform is entirely at your own risk.

The presence of a link to any third-party website does not imply a partnership, affiliation, or endorsement of that website or its operator.

Your privacy is important to us. The collection, use, disclosure, and protection of your personal information is governed by our Privacy Policy, which is published separately on our website and incorporated into these Terms and Conditions by reference.

Our Privacy Policy explains what personal information we collect, how we collect it, for what purposes we use it, with which third parties we may share it, and what rights you have in relation to your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website and placing orders with us, you consent to the collection and handling of your personal information as described in our Privacy Policy. If you have questions or concerns about our privacy practices, please contact us at info@flooringrugsandmore.com.au.

These Terms and Conditions constitute a standard form consumer contract as defined under the ACL. Since 9 November 2023, it has been unlawful to include, propose, or rely on unfair contract terms in standard form contracts with consumers in Australia, pursuant to amendments to the ACL under the Treasury Laws Amendment (More Competition, Better Prices) Act 2022.

We have endeavoured to draft these Terms and Conditions to be fair, transparent, and compliant with the ACL’s unfair contract terms provisions. Where any term in these Terms and Conditions is found by a court or the ACCC to be unfair or unenforceable under the ACL, that term will be void to the extent of the unfairness. The remainder of the Terms and Conditions will continue in full force and effect.

We shall not be in breach of these Terms and Conditions, and shall not be liable for any failure or delay in performing our obligations, where such failure or delay results from circumstances genuinely beyond our reasonable control. Such circumstances include, but are not limited to:

• Natural disasters, earthquakes, floods, bushfires, or severe weather events
• Pandemic, epidemic, or public health emergency declarations affecting our operations or supply chain
• Acts of government, war, civil unrest, terrorism, or national emergency
• Strike, industrial action, or labour dispute affecting our suppliers or freight carriers
• Failure or unavailability of telecommunications infrastructure, power supply, or internet services
• Disruption to supply chains, port closures, or significant freight carrier capacity constraints
• Any other event that is genuinely unforeseeable and beyond our reasonable control

Where a force majeure event occurs, we will notify you as soon as reasonably practicable. If a force majeure event causes a delay of more than 30 days to the fulfilment of your order, you will be entitled to cancel your order and receive a full refund of any amounts paid.

We are committed to resolving any concerns, complaints, or disputes arising from your experience with Flooring Rugs & More fairly and efficiently. If you have a complaint, we strongly encourage you to contact us directly in the first instance, as most issues can be resolved through direct communication without the need for formal proceedings.

Internal Complaints Process

To raise a complaint or dispute, please contact us at info@flooringrugsandmore.com.au with a clear description of your concern and your order number where relevant. We will acknowledge your complaint within 2 business days and aim to provide a substantive response within 10 business days.

External Escalation

If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant external body:

• ACCC — for issues relating to consumer guarantees, misleading conduct, or unfair contract terms: accc.gov.au or 1300 302 502
• NSW Fair Trading (or your state equivalent) — for general consumer protection and retail disputes: fairtrading.nsw.gov.au
• OAIC — for privacy-related complaints: oaic.gov.au or 1300 363 992

We reserve the right to amend, update, or replace these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon publication on this page. The date of the most recent update is displayed at the top of this page.

If we make material changes to these Terms — changes that substantially affect your rights or obligations — we will take reasonable steps to bring those changes to your attention, which may include a notice on our website homepage or an email notification to registered customers.

Your continued use of this website or the placement of any new order after updated Terms have been published constitutes your acceptance of the revised Terms. These Terms and Conditions do not affect any rights that arose under a prior version of the Terms in connection with an order that was placed and accepted before the updated Terms took effect.

Severability: If any provision of these Terms and Conditions is found to be invalid, unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be deemed severed from the remaining Terms. The remaining provisions will continue in full force and effect.

Waiver: Our failure or delay in exercising or enforcing any right, power, or remedy under these Terms does not constitute a waiver of that right, power, or remedy. No waiver by us of a breach of these Terms by you will be construed as a waiver of any subsequent breach.

Entire Agreement: These Terms and Conditions, together with our Privacy Policy, Returns and Exchanges Policy, and any other policies incorporated by reference, constitute the entire agreement between you and Flooring Rugs & More in relation to your use of this website and the purchase of products, and supersede all prior representations, arrangements, and understandings whether oral or written.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia, and the applicable laws of the Commonwealth of Australia, including without limitation the Competition and Consumer Act 2010 (Cth), the Privacy Act 1988 (Cth), and the Electronic Transactions Act 1999 (Cth).

You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, for the resolution of any dispute arising out of or in connection with these Terms and Conditions or your use of this website.

For disputes involving amounts within the small claims or consumer jurisdiction thresholds, you are also encouraged to utilise the NSW Civil and Administrative Tribunal (NCAT) or equivalent state tribunal in your jurisdiction as a cost-effective alternative to court proceedings.

If you have any questions, concerns, or feedback about these Terms and Conditions, or if you wish to raise a complaint about any aspect of your experience with Flooring Rugs & More, please contact us using the details below. We aim to respond to all enquiries within 1 to 2 business days.