Shipping policy
Free Delivery
Free fast delivery Australian wide *(excl. hard flooring products). Our delivery fees for hard flooring products are calculated based on order's total amount, with shipping starting from just $60.00.
* Hard flooring products (timber, laminate & hybrid) are excluded from free delivery. Our delivery fees for hard flooring products are calculated based on order's total amount, with shipping starting from just $60.00.
Processing & Dispatch
Once your order is confirmed, we prepare and dispatch based on stock availability.
✓ Available Stock
1 to 3 Business Days
Items currently in stock are picked, packed, and dispatched within 1 to 3 business days of your order being confirmed.
⏱ Backorder
ETA 1 to 4 Weeks
Backordered items are dispatched as soon as they arrive at our warehouse. We will keep you updated by email throughout the process.
Please note: ETA is indicative only. The estimated time of arrival is provided for reference purposes only. While we make every effort to meet the ETA, the actual arrival may vary and could occur earlier or later due to factors such as supply shortages, shipping delays, or other unforeseen circumstances.
Shipping Coverage
Delivery zones vary by product type. Please see the applicable region below.
Flooring Products
Timber · Laminate · Hybrid
- ✓ New South Wales (NSW)
- ✓ Victoria (VIC)
- ✓ Australian Capital Territory (ACT)
- ✓ Queensland (QLD)
All Other Products
Rugs · Accessories & more
🇦🇺 Australia-Wide
We deliver rugs and accessories to all states and territories across Australia, including metropolitan and regional areas.
Have a Delivery Question?
Our delivery fees for hard flooring products are calculated based on order's total amount, with shipping starting from just $60.00. For any shipping enquiries, our team is happy to help.